THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. 

Our Commitment to Your Privacy:

1. Your privacy is of utmost importance to us. We are committed to maintaining the confidentiality of your medical information and ensuring that it is used only for appropriate purposes.

2. Your medical information includes any data that identifies you or can be used to identify you in connection with the healthcare services we provide.

Uses and Disclosures of Your Medical Information:

1. Treatment: We utilize your medical information for treatment purposes, which may entail receiving or exchanging information with other healthcare providers, including your physician. This information may be conveyed in written, verbal, electronic, or facsimile form. Treatment activities encompass receiving prescription orders to facilitate the dispensing of medications. Additionally, we may collaborate with other healthcare providers involved in your care to coordinate various aspects such as medications, lab work, or appointments. Furthermore, we may reach out to you to offer treatment-related services, such as medication refill reminders, alternative treatment options, or other health-related services that may be beneficial to you.

2. Payment: We may use and disclose your medical information to bill and collect payment for the treatment and services provided to you.

3. Healthcare Operations: We may use and disclose your medical information for healthcare operations, such as quality assessment and improvement activities. 

Indirect Uses and Disclosures of Your Medical Information:

4. Business associates: We may allow access to those who provide services to us and assure us they will protect the information. For example, third parties who perform billing or consulting services. They are required by law and their agreements with us to protect your medical information in the same way we do.

5. Family Members: Our pharmacists, guided by their professional discretion, may reveal your protected medical information to a family member, relative, close personal friend, or any individual you designate as involved in your healthcare. This encompasses authorizing these individuals to collect filled prescriptions, medical supplies, or medical records on your behalf.

6. Required by Law: We may use and disclose your medical information when required by law, such as reporting certain diseases or complying with legal proceedings.

7. Public health and safety purposes: We may share your medical information in certain situations to help with public health and safety issues. For example, to:

1. Prevent disease

2. Report adverse reactions to medicine

3. Report suspected abuse, neglect or domestic violence

4. Prevent or reduce a threat to a person’s health or safety

Your Rights Regarding Your Medical Information:

1. Right to Access: You have the right to access your medical information and request copies of your records. We retain the right to schedule this task and impose a reasonable fee for gathering the information and covering copy expenses. 

2. Right to Access Electronic Health Records: If we maintain your medical information in an electronic health record, you have the right to request that we provide you with an electronic copy of your information. You may also direct us to transmit this copy directly to an entity or person designated by you.Right to Request Amendments: You have the right to request amendments to your medical information if you believe it is inaccurate or incomplete.

3. Right to Request Restrictions: You have the right to request restrictions on certain uses and disclosures of your medical information.

4. Right to Request Confidential Communications: You have the right to request confidential communications of your medical information.

5. Right to Receive an Accounting of Disclosures: You have the right to receive an accounting of certain disclosures of your medical information.

Our Responsibilities:

1. We are required by law to maintain the privacy and security of your medical information and to provide you with this Notice of Privacy Practices.

2. We have implemented safeguards to protect your medical information from unauthorized access, use, and disclosure.

3. We are required by law to also notify affected individuals following breach of unsecured personal medical information. The notification will include a description of the breach, the types of information involved, steps individuals should take to protect themselves, and what we are doing to investigate the breach and prevent future occurrences.

Changes to This Notice:

1. We reserve the right to change this Notice of Privacy Practices at any time. Any updates will be posted in our facilities and on our website.

Complaints:

1. If you believe your privacy rights have been violated, you may file a complaint with us. You may also file a complaint with the Secretary of the Department of Health and Human Services.

2. For more information about HIPAA or how to file a complaint, visit www.hhs.gov/ocr/hipaa. 

Contact Information:

1. If you have any questions or concerns about this Notice of Privacy Practices or our privacy practices, please contact our Privacy Officer at info@medessist.ca.

This Notice is effective as of 05/17/2024. It was updated on 05/17/2024. 

Thank you for entrusting us with your healthcare needs. We are committed to providing you with the highest quality of care while respecting your privacy and confidentiality.

Privacy Officer

MedEssist Ltd.

7th Floor, Suite W754

108 College St, Toronto, ON, Canada
M5G 0C6 

info@MedEssist.ca